Help centre

Questions about an order, a delivery or a product usually sit on one of the pages below. We pack from Australia and reply on business days.

Orders and delivery

Shipping policy — when we pack, how long metro and regional deliveries take, what postage costs, and what to do if a parcel does not arrive.
Track an order — sign in, open Orders, and you will see tracking once the parcel has left us.

If something is not right

Returns — 30 days from delivery, unused, original packaging. How to start a return and when a refund shows up.
Warranty — 2-year cover on manufacturing faults, plus your rights under the Australian Consumer Law.

Paying and the shop

Cards and wallets through Stripe. GST is already in the price you see on the product page.
Contact — send a message with your order number if you have one. We reply on a business day.

If a parcel arrives damaged, photograph the box and the item and write to us within 48 hours of delivery. That helps us sort it with the carrier.

Packed in Australia Tracked postage to Australian street addresses. 2-year warranty On office appliances, plus the Australian Consumer Law. 30-day returns Unused, original packaging, after delivery. GST in the price The page price is what you pay, plus tracked postage.